Principal Technical Success Manager
Core
Post-sales technical expert helping enterprise clients unlock value from Qualtrics' survey and experience management platform through onboarding, adoption, and strategic program optimization.
Role type
Principal Technical Success Manager
Builds
Customer adoption programs, dashboards, workflows, and proof-of-concept implementations for Qualtrics clients
Domain
Enterprise software / Experience management (XM) / Survey technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical troubleshooting, customer relationship management, strategic program design, data-driven insights, API navigation, front-end configuration, stakeholder management, cross-functional collaboration, complex problem-solving, technical communication
Preferred skills
Experience in consulting or client-facing technical roles, familiarity with software platforms, ability to travel on-site
Technologies
Qualtrics platform, APIs, front-end development tools
Responsibilities
Build and execute services aligning with client strategic goals; leverage usage data to deliver actionable insights; guide clients through use cases to drive program maturity; serve as escalation point for complex issues; configure dashboards, surveys, and workflows; drive feature adoption via demos and PoCs; collaborate with Sales and Services teams on account strategy.
Seniority
Senior, hands-on IC with strategic advisory responsibilities
