Department Manager - B2B Collections (Hybrid)
Core
Lead the daily functions of the Small Business collections team focusing on early, mid, and late stage collections, driving operational strategies and team efficiency.
Role type
Senior IC department manager (B2B collections)
Builds
Collections operations and strategies for small business clients
Domain
Fintech / Digital lending / B2B collections
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Multi-layer leadership, process improvement, data-driven decision making, US regulatory knowledge (FDCPA), coaching, relationship building
Preferred skills
Fintech/digital lending experience, AI/ML integration knowledge
Technologies
Colossus™ platform
Responsibilities
Manage Collections Operations inclusive of Supervisors, Leads and representatives; Partner with departments to oversee development of collections strategies; Identify process improvements and recommend solutions; Increase representative productivity through coaching; Conduct performance reviews; Balance collections with a merchant-centric approach
Seniority
Senior, hands-on IC with multi-layer leadership