Collections Supervisor
Core
Manage early-stage delinquency accounts (1-15 days past due) via digital channels and external agencies, while optimizing recovery strategies through data analysis and experiments.
Role type
Senior IC collections supervisor
Builds
Recovered loan amounts for a fintech credit provider serving emerging markets
Domain
Fintech / Credit / Collections
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Collections management, team leadership, data analysis, SQL, compliance enforcement, process improvement, cross-functional collaboration, experimental design, reporting
Preferred skills
SQL proficiency, knowledge of credit reporting procedures
Technologies
Collection management software, Google Suite, MS Office Suite, SQL
Responsibilities
Design and execute strategy for early-stage delinquency accounts; manage manual operational processes for portfolio file delivery and notification campaigns; coach internal team based on QA evaluations; collaborate cross-functionally to resolve issues; identify workflow bottlenecks and suggest process improvements; enforce compliance in daily operations; coordinate with external collection agencies for accounts >16 days past due; monitor and evaluate performance of internal and external teams; conduct monthly performance comparisons using data analytics; generate analytical reports on collection strategies; design and execute recovery experiments; monitor collection process adjustments for local regulations.