Technical Account Manager 2 - South Africa
Core
Provide hands-on technical services and act as a trusted advisor to Datadog's largest customers, ensuring product adoption and translating IT operations into business value.
Role type
Senior Technical Account Manager (Cloud Observability)
Builds
Customer success, product adoption, and renewal processes for enterprise clients
Domain
Cloud infrastructure, observability, and IT operations
Deliverable
client delivery
Required skills
IT Operations expertise, cloud platform proficiency (AWS/Azure/GCP), scripting (Python/Go/Perl), CI/CD tools, containerization (Docker/Kubernetes), cloud monitoring tools
Preferred skills
Experience supporting mid-market/Enterprise customers in cloud space, prior experience with Datadog
Technologies
Datadog, AWS, Azure, GCP, Python, Javascript, Ruby, Perl, Go, PHP, Jenkins, Gitlab, Docker, Kubernetes, Rancher, Chef, Puppet
Responsibilities
Advise on technical support and product adoption across pre-sales, post-sales, and renewal cycles; Analyze customer IT environments to maximize product value; Act as customer advocate by suggesting process changes and feature adoption; Participate in Monthly and Quarterly Business Reviews; Collaborate with product and engineering teams to identify new features; Evolve best practices for technical product adoption
Seniority
Senior, hands-on IC
