Technical Account Manager 2 - San Francisco
Core
In-house product expert providing hands-on technical services, guidance, and advocacy to Datadog's largest enterprise customers to ensure product adoption and business value.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success, product adoption, and renewal processes for Datadog's observability platform
Domain
Cloud Infrastructure & Observability
Deliverable
client delivery
Required skills
IT Operations expertise, Cloud platforms (AWS/Azure/GCP), Scripting (Python/Go/Perl), CI/CD tools, Containerization (Docker/Kubernetes), Enterprise account management
Preferred skills
Experience with Datadog or similar cloud monitoring tools
Technologies
Datadog, AWS, Azure, GCP, Python, Javascript, Ruby, Perl, Go, Jenkins, Gitlab, Docker, Kubernetes, Rancher, Chef, Puppet
Responsibilities
Advise on technical support and product adoption; Analyze customer IT environments to maximize value; Act as customer advocate for process changes and feature adoption; Prepare for Monthly and Quarterly Business Reviews; Collaborate with product and engineering teams to identify new features; Evolve best practices for technical adoption
Seniority
Senior, hands-on IC
