Incident Manager
Core
Coordinate incident response, manage escalations, and ensure timely resolution of issues impacting business operations across enterprise IT environments.
Role type
Senior IC Incident Manager
Builds
IT service stability and continuity
Domain
Enterprise IT Operations / IT Service Management
Required skills
Incident management, ITIL processes, Release management, Root-cause analysis, Stakeholder engagement, Change coordination
Responsibilities
Oversee end-to-end incident management including triage and resolution; Coordinate technical response with Service Desk and Infrastructure teams; Lead incident reviews and root-cause analysis; Manage release cycles and assess change risks; Provide clear updates and post-incident reporting to stakeholders.
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