ITIL Incident Management Associate Service Lead
Core
Own and coordinate the end-to-end incident management process to restore business services as quickly as possible, minimize business impact, and ensure effective communication and escalation during critical incidents.
Role type
Senior IC IT Service Management Lead (Incident Management)
Builds
Incident management processes and major incident response capabilities
Domain
IT Operations / Service Management
Required skills
Incident Management, Major Incident Handling, Problem Management, Change Management, SLA & KPI Management, Monitoring and Alerting Platforms, IT Service Management (ITSM), Disaster Recovery & Business Continuity awareness
Preferred skills
ServiceNow, Jira, Confluence, Centreon, Dynatrace
Responsibilities
Coordinate cross-functional teams across infrastructure, applications, security, and business stakeholders; Manage Major/Critical Incidents in complex enterprise environments; Restore business services during critical incidents; Ensure effective communication and escalation during incidents.
Seniority
Senior, hands-on IC
