IT Service Engineer
Core
Owner of Make internal IT Systems, responsible for device setup, troubleshooting, onboarding, and maintaining the digital workplace for all employees.
Role type
IT Service Engineer (Level 1 Support & Infrastructure)
Builds
Enterprise technologies and digital workplace standards
Domain
IT Operations / Enterprise Infrastructure
Deliverable
infrastructure
Required skills
Windows environment administration, Apple environment support, Active Directory/Azure AD, TCP/IP networks, Microsoft O365, IT ticketing systems, hardware asset lifecycle management (via careerplan.io/jobs/8014278003-it-service-engineer-at-make)
Preferred skills
Linux administration, ITIL, IT Project management, Virtualization technologies, firewall/security systems
Responsibilities
Set up devices for employees, troubleshoot existing devices, handle employee onboarding, resolve 1st level IT tickets, optimize the digital workplace, maintain hardware asset inventory, develop documentation and guides
Seniority
Individual Contributor
