Manager I, Technical Escalations Engineering - Paris
Core
Lead a team of Solutions Engineers to troubleshoot client issues, manage escalations, and support Datadog's 400+ integrations.
Role type
Manager I, Technical Escalations Engineering
Builds
Customer support operations and team capability for Datadog's observability platform
Domain
Cloud infrastructure monitoring and security
Deliverable
client delivery
Required skills
People management, team mentorship, incident response, queue triage, documentation, Linux basics, programming experience
Preferred skills
Open-source contributions, engineering community involvement
Responsibilities
Manage and mentor Solutions Engineers, triage engineering queues, prioritize escalations with Product and Engineering, oversee demo training, assist in incident response, build knowledge base articles
Seniority
Manager I, hands-on leadership
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