Customer Service Agent, French Speakers
Core
Facilitate perfect journeys for passengers and chauffeurs by handling customer service inquiries via calls, live chat, and emails. (via careerplan.io/jobs/8012825003-customer-service-agent-french-speakers-at-wheely)
Role type
Customer Service Agent
Builds
Premium transportation service experience for passengers and chauffeurs
Domain
Transportation / Luxury Chauffeur Services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (calls, chat, email), conflict resolution, SLA adherence, shift flexibility, technical proficiency
Preferred skills
Luxury service industry experience, Arabic language
Technologies
Contact center systems
Responsibilities
Handle customer inquiries across multiple communication channels, adhere to operational SLAs, investigate and resolve customer and chauffeur issues, maintain customer satisfaction targets, escalate feedback to senior management
Seniority
Individual Contributor