Network Operations Center (NOC) Optimisation Analyst
Core
Live monitoring of network health, performance, and customer experience; performing diagnostics for outages; 1st level troubleshooting; incident management and resolution tracking.
Role type
NOC Operations Analyst
Builds
Real-time payment network stability and reliability for global fintech members
Domain
Fintech / Global Payments / Network Operations
Required skills
Systems monitoring, incident management, troubleshooting, log analysis, stakeholder communication, SOP adherence, root cause analysis
Preferred skills
Technical support experience, API log reading, flexible shift work
Technologies
Monitoring tools, API logs, incident management systems
Responsibilities
Monitor system alerts and transactions in real-time; perform diagnostics for outages; create tickets for non-urgent issues; escalate issues to internal/external partners; track incidents to end-to-end resolution; prepare incident reports; communicate with affected stakeholders; analyze historical data for improvement opportunities; update standard operating procedures.
Seniority
Entry-level / Graduate