Customer Success Associate

## Responsibilities - Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. - Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience - Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently - Act as an advisor to customers to ensure they’re leveraging the solution effectively - Monitor and identify usage trends to uncover renewal risks and support greater adoption rates - Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) ## Requirements - Customer-minded, always trying to provide the most value possible - Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. - A strong communicator (written and verbal) with excellent attention to detail - Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities - 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success - Passionate about building long term and lasting relationships ## Benefits - Best-in-breed onboarding - Sales training in MEDDIC and Command of the Message - An inclusive company culture, opportunity to join our Community Guilds - Intra-departmental mentor and buddy program for in-house networking - Continuous professional development, product training, and career pathing - New hire stock equity (RSU) and employee stock purchase plan (ESPP) - Generous global benefits ## Nice to Have - None specified Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.