Fraud & Disputes Intern
Core
Analyzing and resolving card and ACH disputes to help customers get unstuck and minimize potential losses.
Role type
Fraud & Disputes Intern
Builds
Loss prevention mechanisms, processes, and tools
Domain
Fintech / Retail
Deliverable
client delivery
Required skills
Data analysis, problem-solving, business judgment, communication, self-starting, attention to detail, multitasking
Preferred skills
Experience with large language models (e.g., Claude)
Technologies
Large language models (LLMs)
Responsibilities
Investigate disputed credit card, debit card, and ACH transactions; Work cross-functionally to determine next steps on cases; Identify patterns or trends in transactions; Collaborate with analysts, operations specialists, data scientists, and engineering; Maintain service level agreements (SLAs) for timely resolution; Handle escalations from internal and external stakeholders
Seniority
Intern