Customer Success Manager - EMEA Mid-market
RemoteNo visa sponsorship
Core
Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments.
Role type
Mid-market Customer Success Manager
Builds
Account development plans (ADPs), Quarterly Business Reviews (QBRs), and usage optimization strategies
Domain
Identity security / Password management
Required skills
Customer journey management, SOP development, Account development planning, Health monitoring via analytics, Cross-functional liaison, QBR leadership, Expansion opportunity identification, Product roadmap influence, Strategic advisory, Data-driven decision making
Preferred skills
Executive-level interpersonal skills, Analytical approach, Flexibility, Direct communication, Presentation skills
Technologies
Bitwarden platform, Analytics tools, QBR frameworks