Senior Solutions Architect
Core
Senior Solutions Architect acting as a trusted advisor to define and demonstrate the value of Fin's AI Customer Agent across the sales cycle.
Role type
Senior Solutions Architect (Pre-sales)
Builds
AI-powered customer support solutions (Fin platform)
Domain
AI / Customer Support / SaaS
Deliverable
client delivery
Required skills
Technical discovery, C-level relationship management, value-based solution design, Proof of Concept (POC) leadership, RFP management, security question handling, cross-functional collaboration, product feedback translation
Preferred skills
Empathy, curiosity, process improvement, challenging the status quo
Technologies
Fin AI Agent, Intercom help desk
Responsibilities
Lead technical discovery to identify customer needs, deliver pre-sales presentations, conduct solution reviews, design and lead POCs, serve as primary resource for RFPs and security questions, collaborate with Product and Engineering to represent customer voice, build trust with customers, improve Solutions Engineering processes
Seniority
Senior, hands-on IC