Senior Technical Support Analyst
Core
Senior Technical Support Analyst owning merchant-facing escalations, ERP integration failures, and payment reconciliation for a blockchain B2B payments network.
Role type
Senior IC technical support analyst (payments/ERP)
Builds
Blockchain-enabled B2B payments network (Paystand)
Domain
Fintech / Blockchain / Enterprise Payments
Deliverable
client delivery
Required skills
SQL, REST APIs, JSON, webhooks, log analysis, ERP integration (NetSuite/Sage Intacct/Business Central/Acumatica), Zendesk, stakeholder management with finance executives, root cause analysis, documentation creation, automation design
Preferred skills
SuiteScript/SuiteQL, LLM/agent tuning, payments/accounting domain knowledge, Python/JavaScript
Technologies
NetSuite, Sage Intacct, SuiteScript, SuiteQL, Zendesk, Python, JavaScript, SQL, REST APIs
Responsibilities
Own escalated merchant issues end-to-end including difficult conversations with CFOs/Controllers; Debug ERP integration failures and resolve reconciliation issues; Write SQL to investigate production data; Build automated resolution flows for routine tickets; Drive root-cause tickets with engineering; Maintain runbooks and knowledge base content.
Seniority
Senior, hands-on IC