Director, Technical Program Management - Technical Solutions Operations
Core
Lead the Technical Solutions Operations (TSO) function to build scalable systems, analytics, and operating models that enable Datadog's technical sales, support, and success teams to drive business outcomes.
Role type
Director, Technical Program Management (Strategy & Execution)
Builds
Scalable operating models, AI-enabled workflows, and cross-functional capabilities for the Technical Solutions organization
Domain
B2B SaaS, Observability & Security, Go-to-Market Operations
Deliverable
production ML models | infrastructure
Required skills
Strategic program management, Operating model design, AI operationalization, Executive stakeholder management, Team leadership, Outcome-based metric definition
Preferred skills
Support operations platform expertise, Tooling strategy, Workforce planning, Organizational transformation
Technologies
AI-enabled workflows, Support operations platforms
Responsibilities
Own the PMO operating model end-to-end (intake to impact measurement), Build durable cross-functional capabilities, Drive programs from alignment to impact, Represent TSO in executive forums, Deploy AI to create operational leverage, Develop the TPM team, Build cross-functional relationships
Seniority
Director, hands-on IC with executive peer status