Senior Technical Account Manager (Strategic Alliances)
Core
Own operational health of strategic alliance merchant integrations, troubleshoot issues, and drive technical initiatives to optimize product adoption and value.
Role type
Senior Technical Account Manager (Strategic Alliances)
Builds
Merchant integrations, custom solutioning, and cross-functional technical initiatives
Domain
FinTech, payments, SaaS
Required skills
RESTful APIs, webhooks, HTTP protocol, Postman, SQL, JavaScript, Python, log analysis, observability platforms, Jira, Notion, root-cause analysis, project management, technical communication, relationship management, mentorship
Preferred skills
Payments ecosystem knowledge, web/mobile application architecture, e-commerce platforms, payment gateways, point-of-sale systems, cross-functional project leadership
Technologies
Postman, Snowflake, Chronosphere, Jira, Notion
Responsibilities
Monitor and troubleshoot merchant integrations to ensure SLA delivery; perform root-cause analysis on integration data; design custom integration solutions; act as technical lead for internal projects; mentor less-experienced TAMs; partner with Product and Engineering to influence roadmap; create and update operational playbooks and runbooks.
Seniority
Senior, hands-on IC with mentorship responsibilities
