Senior Manager, Customer Strategy & Operations (East Coast)
Core
Strategic and operational right hand to the Sr. Director of Customer Strategy & Operations, driving cross-org initiatives, business intelligence, and executive decision prep for a global cybersecurity company.
Role type
Senior Manager, Customer Strategy & Operations
Builds
Integrated services strategy, business intelligence frameworks, and operational cadence for the Customer Strategy & Operations function.
Domain
Cybersecurity / SaaS
Deliverable
dashboards & analysis
Required skills
Business operations, strategy, business intelligence, program management, financial acumen, cross-functional execution, executive decision support, market research, data analysis, project management, tooling/automation/AI evaluation (via careerplan.io/jobs/8005682003-senior-manager-customer-strategy-operations-east-coast-at-sentinellabs)
Preferred skills
Experience in Services, Renewals, Sales, and Business Strategy organizations
Technologies
AI tools, automation tooling, business intelligence platforms
Responsibilities
Drive highest-priority cross-functional initiatives; own business analysis and intelligence including metrics, OKRs, and margin blending; support initiatives spanning Services, Renewals, and Customer Intelligence; partner with leaders to translate initiatives into OKRs/KPIs; build and maintain the operating cadence for the function; identify operational friction and drive process improvements.
Seniority
Senior, hands-on IC with strategic scope
