Senior IT Support Specialist
Core
Senior on-site IT support specialist providing day-to-day IT services, incident management, and technical guidance to staff at the SolAero office, including support during launch periods.
Role type
Senior IC IT Support Specialist
Builds
Efficient delivery of IT services and operational support for launch and mission operations
Domain
Aerospace / IT Infrastructure
Required skills
Windows/Linux desktop OS, PC hardware assembly/troubleshooting, networking (TCP/IP/DNS), scripting, Active Directory/Group Policy, IT project management, AI prompt engineering
Preferred skills
ITIL/CompTIA certifications, cloud technologies (Azure/AWS/O365), virtualization, IaaS/IaC tools (Ansible/Terraform), aerospace industry experience
Technologies
Windows, Linux, Active Directory, TCP/IP, DNS, Azure, AWS, O365, Ansible, Terraform
Responsibilities
Track and update support desk tickets (Incident, Request, Problem, Change, Project), provide technical support and documentation to teams, support Launch and Mission Operation during launch periods, mentor junior staff
Seniority
Senior, hands-on IC