IT Support Specialist
Core
Provide day-to-day IT support, manage onboarding, and ensure seamless access to information and smooth operation of computer systems, networks, and devices for global teams.
Role type
IT Support Specialist
Builds
IT support services and user productivity
Domain
IT Operations / Hardware / Networking
Required skills
Windows/Linux desktop OS, PC hardware assembly/disassembly, networking infrastructure (TCP/IP/DNS), scripting languages, Active Directory, Group Policy
Preferred skills
CompTIA A+ or ITIL certification, cloud technologies (Azure, AWS, O365), virtualization, AI platforms and automation, Infrastructure as a Service (IaaS), Infrastructure as Code (Ansible, Terraform)
Technologies
Windows, Linux, TCP/IP, DNS, Active Directory, Group Policy, Azure, AWS, O365, Ansible, Terraform
Responsibilities
Provide day-to-day IT support and handle user inquiries and complaints; Track and update support desk tickets (Incident, Request, Problem, Change); Act as point of contact for new hire onboarding; Participate in continuous improvement of IT systems and processes
Seniority
Mid-level, hands-on IC
