Technical Support Engineer - Multiplatform & Cloud Security
Core
Provide responsive technical assistance and troubleshoot deep technical issues for enterprise and public sector customers across Linux, macOS, mobile, cloud, Kubernetes, networking, and security environments.
Role type
Senior IC Technical Support Engineer (Multiplatform & Cloud Security)
Builds
Customer support operations and knowledge base for SentinelOne's AI-native security platform
Domain
Cybersecurity, Cloud Security, Endpoint Security
Deliverable
client delivery
Required skills
Linux troubleshooting, macOS troubleshooting, Cloud platforms, Kubernetes, Networking, Security concepts, Crash dump analysis, Technical documentation, PowerShell, Python, Bash
Preferred skills
Endpoint troubleshooting, Server environment troubleshooting, Cybersecurity certifications
Technologies
SentinelOne, Linux, macOS, Windows, Cloud platforms, Kubernetes, PowerShell, Python, Bash
Responsibilities
Investigate and resolve technical issues across supported operating environments and security products, Gather technical information and logs to diagnose issues, Document troubleshooting activity and customer interactions, Collaborate with escalation specialists on complex problems, Identify recurring issues and contribute to knowledge articles, Provide feedback on product usability or supportability improvements
Seniority
Mid-level, hands-on IC
