Associate Customer Success Manager - Benelux Market
Core
Value owner and trusted advisor for scale customers in the Benelux market, ensuring product adoption, health, and advocacy.
Role type
Associate Customer Success Manager (Scale Accounts)
Builds
Customer success outcomes, adoption metrics, and renewal rates for review platform users
Domain
SaaS / Customer Reviews / Digital Trust
Deliverable
product features
Required skills
Customer success management, onboarding, account management, CRM data management, stakeholder communication, product feedback synthesis, churn reduction, NPS management
Preferred skills
Digital sales experience (BDR/SDR), digital marketing funnel knowledge, search marketing understanding, cross-functional collaboration
Technologies
CRM systems, review platform tools
Responsibilities
Lead post-sale onboarding and setup for up to 400 scale accounts, drive measurable product adoption, maintain customer health and proactively address risks, drive customer satisfaction and advocacy, act as primary point of contact for customer issues, partner with Marketing for case studies and testimonials, collaborate with Product to share customer feedback, maintain accurate health metrics and records in CRM
Seniority
Associate, early career IC
