Head of Post Sales Technology
Core
Transform Customer Support into an AI-first, automation-led organization by designing technology strategy for self-service, intelligent routing, and predictive service operations.
Role type
Head of Post Sales Technology (AI Strategy & Transformation)
Builds
Scalable conversational AI platforms, intelligent case lifecycle automation, and unified support data architecture.
Domain
Enterprise IT / Customer Support Technology / Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
AI adoption at scale, product management, enterprise data platforms, RAG solutions, intelligent workflow automation, enterprise integration, strategic leadership, change management
Preferred skills
Master's or MBA, comp science background
Technologies
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure, RAG, modern AI native platforms
Responsibilities
Define multi-year AI roadmap for post sales, reimagine support workflows with AI agents, lead transition to predictive service, establish governance for responsible AI deployment, architect conversational AI platforms, implement predictive case routing, build real-time dashboards, own support technology stack end-to-end, lead cultural transition to AI-augmented support
Seniority
Executive, strategy & mentorship
