Senior Analyst, Revenue Tools - Customer & Product Support
Core
Senior operations analyst serving as the embedded tooling and process partner for Customer & Product Support, driving AI-driven automation and workflow optimization to scale support operations.
Role type
Senior IC operations analyst (support tooling & automation)
Builds
AI agent conversation flows, automated support workflows, and integrated support tech stack
Domain
SaaS / Market Intelligence / Customer Support Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
AI workflow automation, support operations management, systems integration (APIs), vendor management, data-driven process optimization, cross-functional collaboration
Preferred skills
Experience with Zendesk, Salesforce, Linear, Slack, runbook creation, SOP development
Technologies
Zendesk, Salesforce, Linear, Slack, AI agents
Responsibilities
Design and optimize AI agent conversation flows and triage logic; manage the support tech stack and vendor relationships; build and maintain integrations between support systems and adjacent tools; analyze support metrics to drive process improvements; advise Support leadership on automation and tooling strategy
Seniority
Senior, hands-on IC
