Customer Support Assistant 12m FTC
Core
Provide support, training, and guidance to Partnerize's customers (primarily the 'Partner' cohort) on how to use the partnership automation software.
Role type
Customer Support Assistant
Builds
Customer experience and software adoption for affiliate marketing and influencer collaboration clients
Domain
Digital marketing / SaaS
Deliverable
client delivery
Required skills
Customer support experience, ticket triage, BAU process adherence, translation of support tickets, prioritisation, organisational skills
Preferred skills
Communicating technical information to non-technical audiences
Technologies
Ticketing systems, Partnerize platform
Responsibilities
Provide customer support for clients and partners; Triage inbound support tickets and escalate as needed; Follow BAU processes; Provide translations of support tickets where necessary
Seniority
Entry-level / Junior