Head of Delivery Center
Core
Single accountable owner for delivering confirmed customer orders from handoff through POD completion and data handover to Finance.
Role type
Senior operations manager (delivery center)
Builds
End-to-end delivery process for serialized high-value products (vehicles, robotics)
Domain
Automotive / Logistics / Supply Chain
Deliverable
product features
Required skills
Team leadership, SOP development, third-party logistics management, ERP/CRM proficiency, data reporting, cross-functional collaboration
Preferred skills
Automotive OEM delivery experience, revenue recognition knowledge, new function setup, bilingual English/Mandarin
Technologies
ERP, CRM, order management systems
Responsibilities
Manage delivery backlog and on-time delivery rates, build and lead the delivery operations team, run end-to-end delivery process including shipment and POD collection, plan delivery capacity and manage logistics partners, publish weekly delivery status reports, manage interfaces with Sales, Finance, and Manufacturing, drive process improvement and automation
Seniority
Senior, hands-on IC
