Sr. Product Trainer
Core
Deliver high-impact live product and developer training classes, hands-on labs, and workshops for customers, partners, and internal teams to enable adoption and scaling of the LogicMonitor observability platform.
Role type
Senior Product Trainer (Technical Training Facilitation)
Builds
Practical knowledge and technical confidence for IT and business leaders to operate and scale the LogicMonitor platform
Domain
IT Infrastructure Management, Observability, Cloud, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical training facilitation, instructor-led and virtual workshop delivery, hands-on lab design, complex technical concept translation, IT infrastructure and observability knowledge, API and automation understanding, scripting (Groovy, PowerShell, Python, Java), stakeholder management, global time zone coordination
Preferred skills
Familiarity with LogicMonitor or comparable platforms (Datadog, Dynatrace, New Relic), LMS platform experience, virtual lab platform usage, cloud platform knowledge (AWS, Azure, GCP), DevOps workflows, instructional design certification, AI tool usage for content development
Technologies
LogicMonitor, Groovy, PowerShell, Python, Java, AWS, Azure, GCP, Datadog, Dynatrace, New Relic, Skilljar, Thought Industries, Intellum, CloudShare, Instruqt
Responsibilities
Deliver live product training classes and facilitate hands-on labs for diverse technical audiences; Design and maintain training materials, technical labs, demos, and code samples; Develop scripts and sample applications to demonstrate real-world use cases; Enable partner delivery teams and support partner certification; Mentor partner teams on implementation and operations; Use learner feedback to improve facilitation quality and course effectiveness
Seniority
Senior, hands-on IC
