IT Support Technician V
Core
Senior IT support lead managing high-complexity tickets, regional site operations, and executive/VIP technology support.
Role type
Senior individual contributor IT support technician
Builds
Stable IT operations for regional sites and executive workflows
Domain
Corporate IT / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-complexity ticket resolution, incident command, RCA documentation, AV system pre-flight, vendor procurement, new-hire onboarding, mentorship of L3/L4 staff, ServiceNow, Okta, Google Workspace, endpoint management (Tanium, JAMF, Intune/Autopilot)
Preferred skills
None stated
Technologies
ServiceNow, Okta, Slack, Zoom, Google Workspace, Tanium, JAMF, Intune, Autopilot
Responsibilities
Manage highest-complexity tickets and queue health; serve as final support escalation point; act as incident commander for infrastructure incidents; manage executive/VIP device health and meeting tech; anchor regional pod operations; handle vendor transactions and new-hire onboarding; mentor junior support staff.
Seniority
Senior, hands-on IC
