Customer Support Consultant
Core
First point of contact for customers, carers, and healthcare providers, responding to enquiries via phone and email to help them find products and solutions for spinal cord injuries and complex health conditions.
Role type
Customer Support Consultant
Builds
Customer experience and product access for individuals with spinal cord injuries and related health conditions
Domain
Healthcare / Disability Support
Deliverable
client delivery
Required skills
Customer service, active listening, problem-solving, attention to detail, multi-system proficiency
Responsibilities
Responding to customer enquiries via phone and email, providing compassionate and professional support, helping customers find the right products and solutions, resolving enquiries through first call resolution, working closely with the team to deliver an exceptional customer experience