Sr Customer Success Engineer
Core
Act as a trusted advisor to drive deployment, adoption, and expansion of Dynatrace observability products for strategic enterprise customers.
Role type
Senior Customer Success Engineer (IC)
Builds
Customer retention, renewals, and expansion of Dynatrace solutions
Domain
SaaS observability and security
Deliverable
production ML models
Required skills
Troubleshooting complex configurations, Technical demos and training, Strategic roadmap definition, Liaison between customers and R&D, Mentorship of junior engineers, Executive stakeholder management, Cloud platform knowledge, DevOps tool expertise, SaaS platform knowledge, Third-party integration knowledge
Preferred skills
Professional Level Dynatrace certification, AWS/Azure/Kubernetes certifications, Knowledge of web/application servers, Knowledge of server-side technologies, Knowledge of mobile technologies, Knowledge of CMDB/ITSM platforms
Technologies
Dynatrace, AWS, Azure, Google Cloud, Kubernetes, SAP, Apache, IIS, WebSphere, WebLogic, JBoss, Java, PHP, HTML, CSS, JavaScript, Ansible, Jenkins, Chef, Puppet, ServiceNow, BMC
Responsibilities
Build and maintain relationships with enterprise customers, Troubleshoot and resolve complex configuration issues, Collaborate with account teams to define technical strategic roadmaps, Act as a liaison between customers and internal teams, Conduct technical demos and training sessions, Offer technical guidance and mentorship to other CSEs, Advocate for customers during business reviews, Document best practices for Dynatrace usage
Seniority
Senior, hands-on IC
