ICT Customer Support
Core
Providing technical solutions for software and hardware issues, adapting programs, and maintaining computer networks and websites for users.
Role type
ICT Customer Support Specialist
Builds
IT solutions, network implementations, and website maintenance
Domain
Information Technology / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
software and hardware troubleshooting, program adaptation, network implementation, peripheral equipment repair, website design and maintenance, telephone-based support
Preferred skills
vendor certifications, industry-specific certifications
Technologies
software, hardware, computer networks, websites, terminals, printers, modems
Responsibilities
determining software and hardware requirements, responding to inquiries about software and hardware problems, installing and downloading appropriate software, implementing computer networks, repairing and replacing peripheral equipment
Seniority
Mid-level, hands-on IC