Customer Service
On-site
Core
Online Customer Service Officer handling customer queries and complaints via phone and email for Harvey Norman, Domayne, and Joyce Mayne brands.
Role type
Online Customer Service Officer
Builds
Customer support interactions for retail brands
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
verbal communication, written communication, multitasking, attention to detail, time management, order information collation, complaint resolution, decision making
Preferred skills
retail experience, contact centre experience
Responsibilities
Handle online customer queries and complaints via phone and email, collate customer order information, resolve customer complaints, make quick decisions to ensure timely service, work across a 7-day rotating roster