IT Support Officer
Core
First-line IT support and maintenance for a clinical-stage biotechnology company's IT environment.
Role type
IT Support Officer (Help Desk/Service Desk)
Builds
Internal IT operations and user productivity
Domain
Biotechnology / Healthcare
Deliverable
infrastructure
Required skills
Windows environments, Microsoft 365, hardware troubleshooting, software troubleshooting, network troubleshooting, ticketing systems, MSP coordination
Responsibilities
Provide first-level IT support via phone, email, and ticketing systems; troubleshoot hardware, software, and network issues; assist with setup and maintenance of laptops, monitors, and printers; coordinate support requests with Managed Service Provider; support meeting room technology and business-critical systems; contribute to IT improvement initiatives.