Service Manager
Core
Lead a complex, people-intensive residential service combining high-quality care with premium hospitality standards.
Role type
Senior Service Manager (Healthcare/Hospitality)
Builds
Residential aged care facilities with integrated hospitality services
Domain
Healthcare (Aged Care) + Hospitality
Required skills
Strategic leadership, team coaching, operational improvement, commercial acumen, P&L management, safety compliance, stakeholder engagement
Preferred skills
Luxury hospitality experience, change management, regulated environment experience
Technologies
N/A
Responsibilities
Provide visible values-led leadership and align workforce priorities; Coach and develop managers to strengthen leadership capability; Lead cultural and operational improvement initiatives; Oversee resident and family experience across care and hospitality; Own site-level commercial performance and P&L insights; Maintain workforce capacity and accountability; Ensure care, safety, risk, compliance, and audit-readiness practices.
Seniority
Senior, hands-on IC