Director of Resident Experiences - Sacramento
Core
Leading hospitality operations (Front of House, Food & Beverage, amenities) to deliver a five-star resident experience in a large-scale residential community.
Role type
Senior hospitality operations director
Builds
Resident-facing hospitality services and community engagement programs
Domain
Residential community management / Luxury hospitality
Deliverable
product features
Required skills
Hospitality leadership, team management, budget management, operational oversight, resident relations, service standards development, staff training, compliance management
Preferred skills
Luxury hospitality standards (Forbes/AAA), multi-department oversight, master-planned community background, resident engagement program development
Technologies
None stated
Responsibilities
Develop and maintain exceptional hospitality standards; Recruit, train, and develop high-performing hospitality teams; Oversee daily hospitality operations including front desk and food and beverage; Manage departmental budgets and operational efficiencies; Build strong relationships with residents and address concerns; Coordinate community operations with General Manager and other leaders
Seniority
Director, hands-on leadership