Duty Manager
Core
Lead operational departments during shifts to ensure seamless service delivery and resolve guest issues at a luxury resort.
Role type
Senior IC duty manager (hospitality)
Builds
Guest experiences and operational service delivery
Domain
Luxury hospitality / Resort management
Deliverable
product features
Required skills
Operational leadership, guest relations, service recovery, team coaching, commercial awareness, compliance management
Preferred skills
Experience in hotel/resort environments, calmness under pressure, flexibility for rotating rosters
Responsibilities
Lead operational departments during shifts, act as senior point of contact for guest enquiries and service recovery, inspire and coach team members, drive commercial awareness by promoting resort facilities, maintain accurate shift records, ensure compliance with health and safety standards
Seniority
Senior, hands-on IC