IT Support Officer - Level 2
Core
Mid-level IT generalist providing frontline helpdesk support, systems administration, and end-user training across multiple sites.
Role type
Level 2 IT Support Officer (Generalist)
Builds
End-user support, device lifecycle management, and Microsoft 365 environments
Domain
IT Operations / Helpdesk / Systems Administration
Required skills
IT troubleshooting, Microsoft Entra ID administration, Microsoft Intune/Autopilot, Microsoft 365 support, PowerShell scripting, basic networking, incident management, user account management, device lifecycle management, cybersecurity operations
Preferred skills
Advanced PowerShell, complex issue resolution, site setup coordination
Technologies
Microsoft Entra ID, Microsoft Intune, Autopilot, Microsoft 365, PowerShell, TeamViewer, Windows, Microsoft Teams, SharePoint, OneDrive
Responsibilities
Triage and resolve support tickets independently, manage device lifecycle (wiping, imaging, enrolment), administer user accounts and access in Entra ID, provide Microsoft 365 support, troubleshoot hardware and AV equipment, travel to sites for onsite support, automate tasks with scripts, conduct onboarding/offboarding, deliver end-user training, provide high-touch support for leadership, maintain documentation, perform basic cybersecurity tasks
Seniority
Mid-level, hands-on IC