Senior Customer Service Representative
On-site
Core
First point of contact for post-delivery customer questions, concerns, and return requests in the pre-owned car industry.
Role type
Senior Customer Service Representative
Builds
Seamless customer experience for pre-owned car buyers and sellers
Domain
Automotive retail / Pre-owned car sales
Deliverable
client delivery
Required skills
Customer experience management, difficult conversation handling, cross-functional collaboration, case tracking, process adherence, independent problem solving
Responsibilities
Handle post-delivery inquiries and return requests, manage complex customer escalations, coordinate vehicle issue resolutions, document case records and identify improvement opportunities
