IT Support Technician
Core
Provide high-level professional customer support and technical support via phone and email to end-users in the APAC region, troubleshooting incidents and managing service requests for IS applications, software, hardware, network systems, and communication technologies.
Role type
IT Support Technician
Builds
Incident resolution and service request management for IS applications, software, hardware, network systems, and communication technologies
Domain
IT Support / End-user services
Deliverable
client delivery
Required skills
troubleshooting, incident resolution, service request management, user administration, MS Office 365, Windows servers, Active Directory, phone systems, Apple mobile devices
Preferred skills
ITIL certification, formal IT qualification, 3+ years IT experience
Responsibilities
Troubleshoot and resolve incidents, manage service requests, coach end users, drive technology implementation, maintain documentation
Seniority
Mid-level, hands-on IC
