Customer Success Manager
Core
Own a portfolio of law firms from onboarding to live adoption, driving commercial growth and usage-based revenue for Legl's legal operating system.
Role type
Senior Customer Success Manager (Commercial/B2B SaaS)
Builds
Legl (intelligent software for law firms covering client onboarding, compliance, payments, risk, and reporting)
Domain
LegalTech / B2B SaaS
Deliverable
product features
Required skills
B2B SaaS launch management, commercial expansion (upsell/cross-sell), change management, GTM strategy, product feedback loops, revenue accountability
Preferred skills
Experience with early-stage scale-ups, navigating ambiguity, building playbooks from scratch
Technologies
Legl platform
Responsibilities
Run end-to-end customer launches, drive adoption and expansion motions, lead internal change management within client firms, create feedback loops for product iteration
Seniority
Senior, hands-on IC