Customer Success Manager - AI & Legal Solutions
Core
Own outcomes for Australian legal customers using AI solutions, translating business goals into measurable success plans and driving adoption from first value to scaled rollout.
Role type
Senior Customer Success Manager (AI & Legal Solutions)
Builds
Adoption of CoCounsel AI platform into legal workflows for law firms and corporate legal departments
Domain
Legal technology / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Stakeholder management, project management, data-driven execution, onboarding and implementation, ROI quantification, cross-functional collaboration, product/technical aptitude, change management
Preferred skills
Legal qualification, B2B SaaS Customer Success experience in regulated/professional services
Technologies
CoCounsel, AI platforms
Responsibilities
Build multi-threaded relationships with legal and executive stakeholders; lead end-to-end onboarding and implementation; identify and scale new use cases; manage portfolio across national and mid-market firms; capture voice of customer; support Proofs of Concept and trials; coordinate cross-functional resolution and risk mitigation.
Seniority
Senior, hands-on IC