Customer Success Manager - AI & Legal Solutions
Core
Own outcomes for Australian legal customers using AI solutions, translating business goals into measurable success plans and driving adoption from first value to scaled rollout.
Role type
Senior Customer Success Manager (AI & Legal)
Builds
Adoption of CoCounsel AI platform into legal workflows for law firms and corporate legal departments.
Domain
Legal Technology / AI / Professional Services
Deliverable
production ML models
Required skills
Consultative customer leadership, project management, data-driven execution, stakeholder management, onboarding and implementation, ROI quantification, cross-functional collaboration, product/technical aptitude, Australian legal market knowledge.
Preferred skills
Legal qualification (law degree), B2B SaaS Customer Success experience supporting legal customers, legal operations, KM, practice innovation.
Responsibilities
Build multi-threaded relationships across legal, innovation, KM, IT, and leadership; lead onboarding and implementation end-to-end; identify, validate, and scale new use cases; manage a portfolio of national and mid-market law firms and corporate legal departments; capture and communicate voice of the customer; support targeted deals with Proofs of Concept and trials; coordinate cross-functional resolution and risk mitigation.
Seniority
Senior, hands-on IC
