Head of Success - Germany
Core
Build and scale the local Customer Success & Implementation organization for Pennylane's B2B SaaS accounting platform in Germany, defining deployment playbooks and driving post-sales adoption for SMEs and accounting firms.
Role type
Senior leadership IC (Head of Customer Success & Implementation)
Builds
Local Customer Success organization, deployment playbooks, and post-sales adoption workflows for financial software
Domain
Fintech / Accounting Software / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer Success leadership, B2B SaaS management, team building & scaling, process standardization, data-driven KPI management, strategic partnership development
Preferred skills
Accounting/Corporate Finance expertise, ERP/Financial SaaS experience, tax/advisory firm background
Technologies
N/A
Responsibilities
Lead and scale the local post-sales team; define and localize implementation methodologies (onboarding, deployment, data migration); manage local CSAT, NRR, and churn metrics; act as executive sponsor for key accounts; build and manage third-party partner networks for implementation tasks
Seniority
Senior, hands-on IC with management responsibilities
