Account Services Representative
Core
Provide administrative and operational support to Customer Success Managers and clients, managing high-volume case queues, processing account updates, and resolving billing enquiries.
Role type
Account Services Representative (Client Operations)
Builds
Client account operations and billing resolutions for TELUS Health consumers and employers
Domain
Health & Well-being / Customer Success Operations
Deliverable
dashboards & analysis
Required skills
Salesforce navigation, billing process management, data integrity maintenance, high-volume case queue management, stakeholder collaboration, Microsoft Office proficiency
Preferred skills
Healthcare or employee benefits experience, financial administration background
Responsibilities
Manage and prioritise a high-volume case queue in Salesforce; Process client account updates including service amendments and billing changes; Investigate billing discrepancies and collaborate with internal teams; Maintain accurate client records across Salesforce and other internal platforms; Contribute to special projects and continuous improvement initiatives
Seniority
Mid-level, hands-on IC