UKG Functional Systems Technician
Core
Configure, support, and optimize UKG Pro WFM systems for timekeeping, scheduling, accruals, and compliance within enterprise workforce management environments.
Role type
Functional Systems Technician (Workforce Management)
Builds
Enterprise workforce management platforms (UKG Pro WFM, Dayforce)
Domain
Human Resources / Workforce Management / Payroll
Required skills
UKG Pro WFM configuration, timekeeping, scheduling, accruals, attestation, workforce compliance, pay rules, award interpretation, system integrations, troubleshooting, vendor management
Preferred skills
Dayforce environment experience
Technologies
UKG Pro WFM, Dayforce
Responsibilities
Configure and support UKG Pro WFM across timekeeping, scheduling, accruals, attestation, and workforce compliance functions; Manage workforce management configurations including pay rules, award interpretation, and labour management requirements; Investigate and resolve system issues, integration failures, and workforce management queries; Collaborate with payroll, HR, technology, and operational stakeholders to ensure system accuracy and performance; Support platform enhancements, upgrades, testing activities, and continuous improvement initiatives; Partner with external vendors and implementation specialists to deliver successful workforce management outcomes; Develop governance frameworks for integrations, interfaces, and critical data flows; Monitor system performance and proactively identify opportunities for optimisation; Ensure workforce management, payroll, and HR systems operate reliably and efficiently; Contribute to documentation, process improvement, and support knowledge management practices
