Medical Imaging Receptionist
Core
Central booking team member managing inbound calls, scheduling medical imaging appointments, and supporting patients with enquiries across multiple clinic locations.
Role type
Medical Imaging Receptionist (Central Booking)
Builds
Appointment bookings and patient scheduling for radiology services
Domain
Healthcare / Radiology
Required skills
High-volume call handling, appointment scheduling, patient enquiry management, multi-system navigation, clinical booking guidelines knowledge, customer service, attention to detail, problem-solving, collaboration
Preferred skills
Medical administration experience, contact centre background, hospitality experience
Technologies
Multiple patient management systems, telephony systems
Responsibilities
Handle high-volume inbound calls and respond to patient enquiries, Schedule and manage medical imaging appointments across multiple locations, Provide accurate information on procedures and clinic locations, Identify patient needs and ensure bookings meet clinical requirements, Manage call transfers and follow-ups, Maintain accurate patient records, Collaborate with clinic teams to support workflows
Seniority
Individual Contributor, entry to mid-level