ServiceNow Technical Consultant
Core
Bridge business needs and ServiceNow platform capability to design and implement user-focused solutions for enterprise and public-sector customers.
Role type
Senior ServiceNow Technical Consultant (Functional/Configuration)
Builds
Configured ServiceNow applications including workflows, forms, and platform features for ITSM, CRM, EBS, SPM, FSM, and PSDS domains.
Domain
IT Service Management, Customer Relationship Management, Enterprise Business Suite, Public Sector Digital Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow configuration (Workflows/Flow Designer, forms, UI policies, notifications), Business Analysis (requirements elicitation, documentation), Stakeholder engagement, Agile delivery, Process-led thinking (ITIL-aligned)
Preferred skills
ServiceNow Certified Business Analyst, ServiceNow Certified Implementation Specialist, ITIL 4 Foundation
Technologies
ServiceNow, Flow Designer
Responsibilities
Lead business analysis activities including discovery workshops and requirements documentation; Translate business requirements into functional designs aligned with ServiceNow best practices; Configure ServiceNow applications including workflows, forms, and platform features; Act as Functional Subject Matter Expert providing guidance on process design; Collaborate with technical developers to ensure accurate implementation; Support backlog refinement and sprint planning within Agile teams.
Seniority
Senior, hands-on IC
