Guest Experience Coordinator - Overnight Programs
Core
Lead staff to provide world-class customer service experiences and deliver guided tours to zoo guests, including accommodation guests and VIP functions, while promoting conservation messages.
Role type
Team leader / supervisor in customer services, tourism, or hospitality
Builds
Guided tours and overnight guest experiences
Domain
Tourism / Hospitality / Zoo operations
Deliverable
product features
Required skills
Team leadership, mentoring, coaching, customer service, conservation messaging, sustainability practices, incident reporting
Preferred skills
RSA certification, Senior First Aid, Advanced Resuscitation, NSW Working with Children Check, NSW Drivers License (manual)
Responsibilities
Lead and mentor Guest Experience Officers, deliver guided tours, communicate education and conservation messages, comply with customer service and safety charters, suggest sustainability initiatives
Seniority
Mid-level supervisor