Delivery & Execution Specialist
Core
Develop and systematically manage Customer Experience at destinations, ensuring high service quality and implementing service standards.
Role type
Customer Experience Specialist (Tourism)
Builds
Scalable solutions for customer satisfaction and service standards for tour guides
Domain
Travel & Tourism
Deliverable
product features
Required skills
Customer Experience management, Service standard development, NPS analysis, Complaint analysis, Partner coordination, Systematic thinking
Preferred skills
Tourism/hospitality industry experience, CRM experience, English (B1+)
Technologies
MS Office, Google Workspace
Responsibilities
Develop and implement service standards and SLAs, Analyze NPS and feedback to identify gaps, Build regular interaction with key partners regarding service quality, Update service and communication standards for guides
Seniority
Individual Contributor