Member Support Specialist
Core
Act as the first point of contact for independent travel advisors and agencies, supporting them from onboarding through ongoing operations via phone, email, and Salesforce.
Role type
Member Support Specialist (B2B Customer Service)
Builds
Onboarding processes, community events, and network communications for independent travel advisors
Domain
Travel industry / Membership services
Deliverable
client delivery
Required skills
B2B or B2C customer service support, account management, membership services, Salesforce, Microsoft Excel, problem-solving, communication, project management
Responsibilities
Handle member enquiries and resolve issues end-to-end within SLAs, run end-to-end onboarding for new advisors and agencies, coordinate network events and inductions, draft and distribute communications and maintain knowledge articles